FAQ

Upon placing your order, you will receive an email confirmation. If you do not receive this email within a reasonable period, please contact our customer service team to ensure your order has been successfully processed.

Yes! Some of our jewelry pieces are water-resistant. You can find our water-resistant collection under the “Waterproof” category on our website. These pieces are designed to maintain their quality even when exposed to water. Our other jewelry pieces we recommend keeping away from water to ensure they stay in perfect condition.

We offer a variety of secure payment options, including:

• PayPal
• iDEAL
• Credit Card
• Bank Transfer
• Bancontact
• KBC/CBC Payment Button
• Belfius Direct Net

Shipping within the Netherlands is €4.65 for a letterbox package. Orders above €40.00 are delivered free of charge within the Netherlands.

For shipping outside the Netherlands, costs start from €7.50 depending on your location.

We strongly recommend avoiding direct contact between your jewelry and perfume, hairspray, or any other chemicals. These substances can damage the material and cause your pieces to lose their shine or change color over time.

To ensure the longevity of our jewelry, avoid contact with harsh chemicals and clean the pieces regularly using a soft cloth. When not in use, store the jewelry in a cool, dry place to maintain its condition. For more detailed care instructions, please visit our Jewelry Care page.

Yes, we offer international shipping. Shipping rates and delivery times may vary depending on the destination. The exact cost and estimated delivery timeframe will be provided at checkout.

We accept returns and exchanges within 14 days of purchase, provided the items are unused and in their original packaging. For full details, please refer to our Returns & Exchanges policy.

You can find our ring size guide on our website for accurate measurements. If you need further assistance, please do not hesitate to contact us.